Patient Relations Coordinator
The Patient Relations Coordinator is the trusted point of contact who makes every patient feel known, informed, and cared for. This role owns the patient relationship from first impression through long-term retention — guiding patients across Beauty Culture and Cultured Wellness, nurturing every lead, and building lasting loyalty through consultative, evidence-based care.
What This Role Owns
- The warmth and consistency of the patient relationship from first impression onward
- All leads across both brands, from first inquiry through booked, completed appointments
- Proactive follow-up and re-engagement of lapsed or inactive patients
- Service education, membership enrollment, and long-term retention
- Accurate CRM and cadence tracking that keeps every patient journey on schedule
What We're Looking For
- 2+ years in a luxury medical, aesthetics, or high-end wellness environment
- A proven record converting and reactivating patients through intentional outreach
- Strong relationship-building and consultative sales instincts
- Comfort with scheduling, CRM, EMR, and marketing automation systems
- Highly organized and self-directed, with an ownership mindset
